August 11, 2008

Mr. Bodwell,

I am writing in response to the service we received this weekend from Innovative Service Solutions Client Representative and Service Tech.

We are an imaging center and run a pretty busy schedule. Last month we had issues with our chiller and had been down for more than a day. You also worked on our system ten as a representative for Ellis Watts. Natasha Carter gave myself and my office manager her card last month when she was here with Albert replacing parts on this same chiller and told us to call anytime we needed anything. I took her card and placed it with the many others we have from companies that have worked on our equipment, appreciating her sentiment, not really thinking much of it.

Well, Saturday morning when my technologist called and said the chiller was out again with an error message of E40, I knew it was going to be a bad weekend. Well, I thought for a minute and remembered Natasha telling me to call anytime. I did just that. To my pleasant surprise, she was helpful from the minute she answered the phone. I told her what GE had said and that Ellis Watts would be I’m sure calling sometime today. That didn’t stop her from contacting a service tech in the area, and to our luck it was Albert Puertos, who had worked on it before. (Of course, he was not the tech on call, but he would be here within the hour. In the meantime, the service tech with ISS called and said he would be heading out from Kissimmee. I let him know I had been talking to Natasha and she was getting someone in the area to help due to the nature of the situation. Immediately after he called, Natasha called me to confirm that Albert would be coming and not the tech that I just hung up with. Throughout Saturday, Natasha kept me up-to-date on what was going on with the chiller repair.

The outcome was a bad switch and Ellis Watts would have to send a part for Monday delivery. That wasn’t going to work for my company. We couldn’t afford to be down another day. In the meantime, we came up with the idea with the GE Service Manager to rig the other Chiller that was working to the system that was not. That meant Albert would have to come in again on late Sunday afternoon, which he did, and again Natasha updated me. And yes, we were up and running for our 6 am patient Monday.

This gives the true meaning of INNOVATIVE SERVICE. Both Natasha and Albert are true SERVICE motivated individuals and true ASSETS to your company. We felt it necessary to let you know how much we appreciated everything they did to make this BAD situation turn out just fine, and to top that off, over a weekend!

Just a note; Albert came back late today and replaced the parts and we now have both chillers up and running. If only GE and Ellis Watts could take some lessons from Innovative Service Solutions SERVICE COMMITMENT.

With Sincere Appreciation,
Cathy Howze, R.T. (R)(MR)(CT)
Technical Director

August 14, 2008

Dear Mr. Bodwell,
I just wanted to write to you to tell you about how well your employee Edwin does every single time he comes to do maintenance at our company. He is painstakingly courteous, has great patience, and his work ethic is stupendous! He makes sure that every time he leaves nothing is left unchecked no matter what time it is and no matter what the labor might entail. Please take the time to thank him for me.

I hope you do what it takes to keep an employee like that. I wish we had a few more like him in our office.
Thank you for such a pleasant experience.

Sincerely,
Kristene Smith
Office Liason
Progressive Insurance

April 24, 2007

To Whom It May Concern:
Subject: Start-up / Service Warranty Work

It is with great pleasure that we recommend Innovative Service Solutions for your HVAC service needs.

Innovative Service Solutions is the authorized service representative to perform start-up and service warranty work for Seasons-4 and its equipment. Innovative Service Solutions presently performs this work on Seasons-4 equipment sold within the state of Florida and, where contracted. Innovative Service has been an authorized contractor since early 2003. Seasons-4 has had a professional relationship with members of Innovative since 1998.

Since 2003 Innovative has performed service on over 55 jobs for Seasons-4. This would range in rigging assistance, start-up’s, warranty service calls and other warranty repairs. Innovative Service is a very dedicated and dependable company. They have always performed and went over and beyond to satisfy our needs to help our customers. There service has always been professional, accurate and very prompt.

About Seasons-4 Inc.:
Since 1971, Seasons-4 has been providing custom HVAC systems for supermarkets, schools, commercial and office buildings, government facilities, and other applications. We offer systems for new construction and replacement, each engineered to your specific performance requirements. If you would like further information you can visit our web site, or should you have any questions, please feel free to contact me.

Sincerely,

Gary Hulsey
Service Manager
Seasons-4 Inc.

Please feel free to visit our web site: www.seasons4.net

December 20, 2005

Dear Rich,

Thank you for being there when Mid Florida Imaging needs assistance. The mechanical repairs to our MRI chiller systems completed by your technicians were done with diligence and professionalism.

As we have worked together in the past, I have come to realize that when I need a solution to a mechanical problem, your technical team finds it.

Our facilities require 24 hour emergency attention and response. . With the assistance of your team, I am proud to say; when we have a problem ISS is there to take care of us.

Thank you…
Sincerely,
Tim

February 1, 2005

Dear Rich,

I want to take this opportunity to thank you for the outstanding service your company has provided Taylor Farms these past years. I have learned to count on you and your people to get the job done on time: the first time.

In this business our success is based on our production capability and equipment reliability. Our products must be refrigerated at all times and through your commitment to us, we have been able to expand and grow our business with minimal mechanical equipment disruption.

Today, as I evaluate venders, I look for the honesty, trustworthiness and the commitment your company has always demonstrated. It is refreshing to finally find a contractor that understands the food processing industry.

Thank you again for being there for Taylor Farms.

Sincerely,

Bob Winkler
Maintenance Manager